Website (Shopify) shows items OOS when they should sell — wasatchtimber.com
Multiple Customer Profiles (Kelli 10/27): “TONS of duplicate customers” across Clover and Invoiss; “hidden” records from the January changeover still block clean history
Proof exports attached: Clover Customers-20261027 (~2,023 rows) vs Invoiss Clients (~11,578 rows) — two systems, no single customer of record
Wholesale accounts: multiple ordering reps, one AP bill-to — order history gets split
Customer PO vs WTP internal PO both crammed into one field; delivery address lives in three different places depending on who wrote the ticket
Paper tickets, handwritten POs, highlighter marks, multi-signature pickup sheets
Business risk
Pricing drift across thousands of SKUs
Missed inventory and fulfillment steps
No single live view of production + payment + delivery
Accounting reconciliation across Clover deposits, AFCU, bill.com, QBO
Local delivery portal separate from sales stack
Barcode labeling is a third-party bolt-on (Easy Labelz)
Goal Cut paper, stop multi-path order entry, and make every order follow one consistent flow no matter who processes it.